Returns & RefundsWe want you to be fully satisfied with the artwork you receive. Each piece is created and packed with great care. If for any reason you wish to return an item, please read our policy below.RETURNSReturns must be initiated within 14 days from the delivery date.Returned items must be in original condition, unused and undamaged.Please note: Returns are not accepted for:- Custom-made or personalized artworks (including commissions)
- Business clients (legal entities)
RETURN PROCESSTo request a return, please email us at toriartportal@gmail.com with your order details.Pack the item securely in its original packaging and return it to the following address:Troiart OÜPärna tn 23-4230323 Kohtla-JärveEstoniaThe customer is responsible for all return shipping costs.We recommend using a trackable and insured shipping method.REFUNDSOnce your return is received and inspected, we will process your refund.Please allow up to 14 days after receiving the item for the refund to be issued.You will be notified by email once your return is complete.EXCEPTIONSShipping and handling fees are non-refundable, unless the item arrived damaged or incorrect.QUESTIONSIf you have any questions about our return policy, feel free to contact us:📞 +372 501 8877📧 toriartportal@gmail.com or katalisia369@gmail.com 